A little service please

Recently, my personal credit/debit card expired. Not wanting to assume Chase would send me a new one without prompting, I called a few weeks in advance and requested one. It didn't arrive before the old one expired and I was using cash (who carries cash anymore?) that, because I had no card, I had to get from an actual human teller at the bank. Is Knight Rider back on TV too?

I called two more times, as well as requested one over the Internet and another few weeks went by...nothing. Finally, after an episode of searching for pennies underneath my car seats because I ran out of cash at an inopportune moment, I called and had to be really angry with the person, ranting and raving like a crazy woman ("DON'T YOU PEOPLE WANT MY MONEY?! HELP ME SPEND MONEY NOW OR I WILL TAKE MY SPENDING ELSEWHERE!"), and they FedEx overnighted a new card. Why does it have to get to that point in order to get service?